Please read

Thank you for visiting "isle bébé".

About our products
Inspection standards overseas differ from those for Japanese products.
We inspect each item individually, and if there is no problem with wearing it, we will sell it as normal.
Please make sure you understand the following points before making a purchase.
☑ Chalk marks or other marks ☑ Rough sewing or thread ends ☑ Buttons or motifs not sewn properly ☑ Small holes, scratches, or small stains

Differences in the color and specifications of fabrics and decorations between the same products are common among overseas manufacturers.
Even for pre-ordered items, the manufacturer generally does not notify the buyer of any changes, so even if there are such differences, the item will not be eligible for return or exchange.
Thank you for your understanding.

About Shipping
Basically, shipping will be via non-standard mail, Click Post, or Sagawa Express.
*Shipping days are generally only on business days, and tracking compensation is not available for regular mail.
(Delivery method will be decided by our store)

We are not responsible for any damage, delays or loss during delivery.
If you would like tracking, please select Sagawa Express.

Immediate delivery items will generally be shipped within 1 to 5 business days after your order is placed.
If you are in a hurry, please write it in the comments section.
(We may not be able to accommodate your request.)
It is not possible to specify a delivery date or delivery by a certain date in the comments section.

"When will it arrive? When will it be shipped?"
Generally, we do not respond to inquiries such as the above.

If you are in a hurry, you can choose Sagawa Express for an additional fee.
(Before you confirm your purchase, you will be asked to select your shipping method, so please change it from there.)
If you are unable to make a selection, please contact us at isle.bebe06@gmail.com.

Shipping Fee

Basic shipping fee: 400 yen ~ Sagawa Express charges (by region) depending on weight and shape

About payment
Our store only accepts advance payments via credit card, PayPal, carrier payments, etc.
If you would like to pay by bank transfer, please contact us by email. (Rakuten Bank Transfer)

We mainly handle items that are available for immediate delivery, but items marked "pre-order" are pre-order items.
Please be sure to check the product page.

Pre-ordered items will take a minimum of 2-6 weeks from the time of order.

About cancellations, returns and exchanges
We cannot accept cancellations or changes after an order has been placed.

Also, as mentioned in the previous paragraph, Korean and foreign clothing often has rough stitching that differs from Japanese quality standards.
Although we inspect the products in advance,
We cannot accept returns or exchanges due to differences in image or size, except in cases where the product is clearly defective and is recognized as defective by the manufacturer itself.

Items that cannot be returned or exchanged: ☑ Chalk marks or other marks ▶ Will come off if washed by hand or exposed to heat ☑ Rough sewing or thread ends ☑ Buttons or motifs not sewn properly ☑ Small scratches or stains

Returns and exchanges are possible if the item is obviously defective, such as: ☑ There is a hole in the garment ☑ Buttons or parts are missing ☑ Torn ☑ Rubber is broken, etc.

In the event of a defective product or incorrect delivery by our store
Please contact us within 5 days.
We will only exchange unused items.
Items that have been washed cannot be exchanged, even if they have not been worn.
Sale and outlet items cannot be returned or exchanged.

Differences in the color and specifications of fabrics and decorations between the same products are common among overseas manufacturers.
Even for pre-ordered items, the manufacturer generally does not notify the buyer of any changes, so even if there are such differences, the item will not be eligible for return or exchange.
Thank you for your understanding.

If the product is returned to our store due to an incorrect address or exceeding the storage period, we will require you to pay the return shipping fee and the re-shipping fee.
Please be sure to check the address before placing your order.

"inquiry"
We will respond to inquiries via email.
isle.bebe06@gmail.com
Weekdays 10:00-17:00